January 10th, 2025

Dear SoCalGas Customer,

SoCalGas continues to actively monitor impacts from the Eaton Fire in Los Angeles County. Over the last two days, SoCalGas crews have been focused on maintaining reliable service for customers not impacted by the fire in this area while protecting public safety. SoCalGas has been coordinating with first responders and continues to assess impacts to its infrastructure as fire officials deem the areas safe and allow SoCalGas crews access to the affected areas.

Due to the extent of the damage SoCalGas crews have now observed firsthand, SoCalGas has determined it is necessary to temporarily isolate a section of its natural gas system.

We estimate that approximately 16,000 natural gas customers in the Pasadena, Altadena, and Sierra Madre communities will be impacted by this service disruption, including those whose properties may have not been impacted by the fire.

In areas impacted by the Eaton Fire, SoCalGas continues to shut off service to homes destroyed by wildfire. As of 2 PM on Friday January 10th, SoCalGas personnel have safely shut off service to approximately 772 customers.

Customers should not try to extinguish burning service lines at destroyed homes. Instead, residents are encouraged to keep their distance and notify SoCalGas at 1-877-238-0092.

Restoration Process

• Step 1: Safely Secure Infrastructure - SoCalGas crews must isolate the supply line and individually shut off the gas meters for impacted customers before restoration can begin.
• Step 2: Assess and Repair - Once crews finish meter shut offs, SoCalGas technicians must conduct a leak survey before the area can be re-pressurized.
• Step 3: Restore - SoCalGas technicians can begin the process of restarting natural gas service to individual residences after the area is re-pressurized.
• Individual customers must have an adult home during this process to allow SoCalGas to perform an in-home safety check. Each residence could take 1-2 hours to restore, depending on the type and number of appliances in the home.

Due to the extraordinary number of impacted customers by multiple fires throughout Los Angeles County, the restoration process will take longer than usual. We are seeking mutual assistance from other utilities to bring in additional technicians in an effort to accelerate the restoration process.
 
We understand that being without natural gas service may be difficult, and we are working to restore service safely and as quickly as possible. We appreciate our customers’ patience during these extraordinary circumstances.
 
Additional Information
 
Customers who have had their natural gas service temporarily turned off for safety reasons will not be billed for service during this temporary outage. For more information or to report a gas leak please contact SoCalGas at 1-800-427-2200, 24 hours a day, seven days a week, or visit socalgas.com/fires.

Thank you,
SoCalGas